Refund policy
YUSIKI RETURN AND REFUND POLICY
14-Day Return Period
You may request a return within 14 days after receiving your order.
To request a return, please contact returns@yusiki.com within 14 days of confirmed delivery. If your return request is accepted, we will provide return instructions and the designated return address in Hangzhou, China.
Items returned without prior written authorization may not be accepted.
Return Eligibility
To be eligible for a return, the item must be:
• in its original condition;
• unworn, unused, unwashed, and unaltered;
• returned with all original tags, accessories, protective materials, and packaging;
• accompanied by the order number or proof of purchase.
You may inspect the item only to the extent reasonably necessary to determine its nature, characteristics, size, and fit.
Where permitted by applicable law, we may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the item.
How to Request a Return
Please contact:
returns@yusiki.com
Please include:
• your order number;
• the item you wish to return;
• the reason for the return;
• photographs if the item is damaged, defective, or incorrect.
Please do not ship any item before receiving written return instructions.
Return Shipping Costs
Unless the item is damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer law, the customer is responsible for the direct cost of returning the item to our designated return address in Hangzhou, China.
We recommend using a tracked and insured shipping service. YUSIKI is not responsible for return parcels that are lost or damaged before reaching our designated return address.
Where applicable, return parcels should be declared as “Returned Goods” for customs purposes.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If an item is damaged, defective, or incorrect, contact support@yusiki.com as soon as possible and provide:
• your order number;
• clear photographs of the issue;
• photographs of the full item and its packaging;
• a photograph of the shipping label showing the tracking number.
After review, we may offer a replacement, repair, partial refund, or full refund as appropriate.
Exceptions and Non-Returnable Items
The following items may not be eligible for return where permitted by applicable law and clearly disclosed before purchase:
• made-to-order, personalized, or customized items;
• sealed goods that are not suitable for return for health or hygiene reasons once the seal has been removed;
• opened skincare, cosmetics, fragrance, underwear, earrings, or other hygiene-sensitive products;
• items that have been worn, washed, altered, ironed, dry-cleaned, damaged, or used beyond reasonable inspection;
• items missing original tags, accessories, dust bags, protective materials, or packaging;
• gift cards;
• items clearly marked as Final Sale where such a restriction is permitted by applicable law.
These exclusions do not affect your rights where an item is damaged, defective, incorrectly supplied, or materially different from its description.
Sale Items
Discounted or promotional items remain subject to applicable statutory consumer rights.
Items specifically marked as Final Sale may not be eligible for voluntary return where permitted by law. This does not affect any legal rights relating to faulty, damaged, incorrect, or misdescribed goods.
Exchanges
We do not currently offer direct exchanges.
To purchase a different size, color, or item, please return the original item in accordance with this policy and place a new order.
European Union 14-Day Right of Withdrawal
If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason.
To exercise this right, you must notify us at returns@yusiki.com within the 14-day period.
After notifying us, you must send the goods back within 14 days.
For eligible EU withdrawals, the goods may be inspected only to the extent reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
The statutory right of withdrawal may not apply to personalized goods or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Refunds
We will notify you after receiving and inspecting the returned item.
Approved refunds will be issued to the original payment method.
For eligible European Union withdrawals, the refund will include the price paid and the cost of the least expensive standard delivery option offered at the time of purchase. Additional charges for express, premium, or upgraded delivery are non-refundable.
We may withhold the refund until we have received the returned item or until you provide evidence that the item has been shipped back, whichever occurs first.
Once issued, your bank, card issuer, or payment provider may require additional time to display the refund in your account.
If more than 10 business days have passed since we confirmed that your refund was issued, please contact support@yusiki.com.
Order Cancellations
You may request cancellation before fulfillment or production begins.
Once an order has entered processing, production, or shipment, cancellation may no longer be possible.
To request a cancellation, contact support@yusiki.com as soon as possible.
Consumer Rights
Nothing in this policy excludes or limits any consumer rights that cannot be excluded or limited under applicable law.
Customers in the European Union, United Kingdom, Australia, New Zealand, and other jurisdictions may have additional statutory rights relating to faulty, damaged, incorrect, or misdescribed goods.
Contact
Customer Care:
support@yusiki.com
Returns:
returns@yusiki.com