Shipping policy
SHIPPING POLICY
1. Order Processing
All YUSIKI items are made to order unless otherwise stated on the relevant product page.
Orders are generally processed and prepared for shipment within 5–10 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Processing may take longer during public holidays, promotional periods, product launches, or other periods of unusually high order volume.
If an item becomes unavailable or requires a longer production period, we will contact you at the email address provided with your order. You may choose to accept the revised timeframe or request a cancellation and full refund before the order is shipped.
2. Shipping Destinations
We ship to the countries and regions available for selection during checkout.
Shipping availability may vary depending on the destination, product type, local import restrictions, and carrier coverage.
Orders are fulfilled and shipped from Hangzhou, China.
3. Shipping Methods and Delivery Estimates
Available shipping methods, estimated delivery timeframes, and shipping charges will be displayed during checkout.
Estimated delivery time begins after the order has been processed and handed over to the shipping carrier.
Delivery timeframes are estimates only and are not guaranteed. Delivery may be affected by customs clearance, local carrier operations, weather conditions, public holidays, remote-area service, or other circumstances beyond our reasonable control.
Once your order has been shipped, a shipping confirmation and tracking number will be sent to the email address provided with your order.
4. Customs Duties and Taxes
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country or region.
Unless otherwise expressly stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customers are responsible for ensuring that the products ordered may be lawfully imported into the destination country or region.
Customs authorities may require additional information from the recipient before releasing a shipment. Delays caused by customs clearance are outside our reasonable control.
5. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address when placing an order.
Please contact support@yusiki.com as soon as possible if you notice an error in your shipping information.
Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
Additional shipping costs resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer where permitted by applicable law.
6. Damaged Packages or Items
Please inspect your order promptly after delivery.
If the outer packaging or the item appears damaged, please contact support@yusiki.com as soon as reasonably possible and provide:
• your order number;
• clear photographs of the damaged item;
• photographs of the outer and inner packaging;
• a photograph of the shipping label showing the tracking number;
• a brief description of the issue.
We may require additional information to investigate the claim with the shipping carrier.
After review, we may offer a replacement, repair, partial refund, or full refund as appropriate.
Nothing in this section limits any statutory consumer rights relating to damaged, defective, incorrect, or misdescribed goods.
7. Lost Packages
If tracking has not updated for an extended period or the carrier confirms that the package has been lost, please contact support@yusiki.com.
We will investigate the shipment with the carrier.
Where a package is confirmed lost, we may offer a replacement, where available, or a refund to the original payment method.
8. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
• check the delivery address entered with your order;
• check with household members, reception staff, neighbors, or building management;
• check any safe place identified by the carrier;
• contact the local carrier for delivery details.
Please contact support@yusiki.com promptly if the package still cannot be located.
We will assist with a carrier investigation where reasonably possible. The outcome of any replacement or refund request will depend on the circumstances, carrier findings, and applicable law.
9. Failed Delivery and Returned Packages
If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, unpaid customs charges, or another reason attributable to the recipient, additional shipping charges may apply before the order can be resent.
Where permitted by applicable law, any non-refundable carrier charges or customs-related costs incurred as a result may be deducted from an approved refund.
10. Product Color and Appearance
We make reasonable efforts to display product colors and details accurately.
However, colors may appear slightly different depending on screen settings, device type, lighting conditions, photography, and the characteristics of natural materials.
Minor variations in color, texture, grain, embroidery, or craftsmanship may occur and do not necessarily indicate a defect.
This section does not affect any rights you may have where the product is materially different from its description.
11. Shipping Inquiries
For questions about order processing, shipping, delivery, or tracking, please contact:
support@yusiki.com
We generally respond within 1–2 business days.
12. Business Information
Hangzhou Yusiji Household Products Co., Ltd.
Operating under the brand name YUSIKI
Registered Address:
Building 1, Room 17309
No. 16 Pingle Street
Changhe Subdistrict, Binjiang District
Hangzhou, Zhejiang 310000
China